How cybersecurity is playing a role in global geopolitics – ProtonMail case

Global context – Why cybersecurity is more important than ever?

Terrorism, with its footprint in global scale from 9/11 in New York to ISIS Paris attacks, has put security the top issue of governments worldwide. The Paris attacker’s final text message claiming the start of the attacks, which was founded in the phone dumped near to the attacked place, is a strong argument for strengthening cybersecurity and building up national surveillance.

However, the pervasive secret surveillance programs have given rise to the debate on privacy and the legitimacy of such programs to allow governments to collect private data of citizens, as well as foreigners in some cases, who are not suspected of any connection to terrorism or any wrongdoing. PRISM, the top classified program, is the largest surveillance initiated by the President Bush after 9/11. The whistleblower, Edward Snowden, who was a former NSA (National Security Agency) contractor, has risked his career and life to challenge the privacy as one of the fundamental human rights in the digital age. He revealed that the NSA was not only scanning suspicious Americans, but virtually everyone that was communicating on the network.

It’s been nearly three months since Edward Snowden started telling the world about the National Security Agency’s mass surveillance of global communications. But the latest disclosures, by the Guardian, New York Times, and ProPublica are perhaps the most profound yet: the N.S.A. and its partner agency in the United Kingdom, the Government Communications Headquarters, possess significant capabilities to circumvent widely used encryption software in order to access private data. (The New Yorker: How the N.S.A. Cracked the web)

Email, as one of the most important communications channel, has gained a lot of attention in the US presidential campaign in 2017. Especially, the Clinton’s email scandal and Wikileaks about her emails have accelerated the debates about security and privacy. Yet, regardless of the scandal, both Clinton and Trump stated in the campaign that cybersecurity would be top issue to address in their presidential agenda: how to work with tech companies to protect cross-border data flow without jeopardizing citizens’ privacy.

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Business management for human beings

Building companies fit for the future is building companies for human beings

Employee centric management

Management innovation can only be done by challenging current approaches. How many times did you heard about « customer first », « customer is king », … Are we sure this is the only way? Is this always the right way? It is certainly a good way to do business because it has been proven by lots of successful businesses.

What about the employee? Do we care about him? Why is « burnout » employees the new normal? Why do most companies squeeze their human resources as much as possible before changing them? What is the root of this problem? Maybe they squeeze their employees because they know that their employees will leave at some point … why? Because we don’t care about them !!

What if one tries to put the employee first? A happy employee will do a better work and serve the customer better. He will also stay longer, keep and develop his knowledge and develop confidence around him about the product. Worth trying huh!?

Well apparently this is something that some companies start to try. And I think it could become a new standard !! There is no reason to continue squeezing employees … there is no reason working becomes unhealthy !! Have a look at the video below to get convinced 🙂

Have also a look on some interesting comments in the feed of the video here.

Business creativity

But what about motivation? Most common beliefs are that the more you reward people, the more people will be motivated. And this is apparently true, but not in any situation. This is only true for mechanical tasks. When it comes to creativity, it’s another story.

Surprisingly money don’t make people more creative !! You have to give them free time and confort ! So guess what? We are again speaking about caring about your employees if you want more creativity in your work environment. This is aligned !!

So keep in mind that customer satisfaction is key for business, but employee satisfaction is key for survival !! Which one is the most important? I don’t know ! But make sure you keep both on top of your priorities as a business leader.